Lake Forest Animal Hospital has updated our protocols to help minimize the anticipated severity of COVID-19 .
Effective Tuesday March 24th, we will modify our patient arrival policy in order to follow social distancing recommendations by state and federal public health agencies. Therefore, we will eliminate the need for clients to wait in our lobby area. Please understand that we are doing this for your health as well as the health of your pets and our staff.
When you arrive at the hospital with your pet:
Please call the front desk at 434-385-6468. Please remain in your vehicle with your animal. Be sure your cell phone is charged, as we will be communicating with you via cell phone.
A staff member will invite you to meet them at the front door with your pet. Please wait until the front door area is clear to avoid interaction with other pets.
The tech or doctor will call you from either our hospital phone line or a blocked number to gather your pet's history.
After the doctor evaluates your pet, she will call you to discuss their findings and recommendations. Verbal consent for treatment will be authorized via this phone call.
Once the doctor has completed authorized services, our client service representative will call you to discuss the invoice, take payment, and schedule any further appointments. We will then let you know it is ok to come to the front door to retrieve your pet.
Exceptions for coming in the building will be made for euthanasia. This is a difficult decision to make for anyone, and you should be with your pet when it is done. We will ask that you wear a mask, and please do not be upset if our employees wear full PPE.
We recognize this policy may cause some delay in seeing appointments in a timely manner. We also recognize the arrival procedures will increase the time spent on phone calls and may result in increased hold times. We thank you in advance for your patience as we work to keep everyone including you and the staff at Lake Forest Animal Hospital safe and healthy, and help minimize the spread of this disease. As always, we appreciate your support. Thank you for allowing us to continue to care for your pets.
Please visit The Centers for Disease Control to learn more about the virus: https://www.cdc.gov/coronavirus/2019-ncov/faq.html
Note: You can use LFAH's PetPage App to text or email us. Please continue to use PetPage or our pharmacy prescription line to request food and/or medication refills. We do ask that you call us from the parking lot before coming into the building to pick up food/medications so we can follow the same guidelines. Our goal is to minimize the number of clients in our lobby area, at any one time.
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Honesty, integrity, and a true love for animals. I have been with Lake Forest for over 5 years now, lost a pet during that time and acquired three others. I have no complaints. They have always addressed all my questions and resolved all issues.
Everyone exhibits kindness and compassion to the animals brought in. Our dog has a love/hate relationship with your staff...he loves the pampering and cuddling and hates the procedures.
Randy and Sandy Beaty
Me and my puppy we were both greeted without me even letting the secretary know who and why we were there. The nurses came out and greeted my puppy as if they had met him before and made him very comfortable. The staff is very friendly.
I always feel like the courteous staff and caring, compassionate doctors take care of our pets with extreme care because they realize they are an integral part of our family. They are our four-legged children. Just like us, they want the best care.
A very kind and compassionate staff...Very professional.. always take the time to listen .. I never feel rushed at our visits.. When we lost our Duchess in February this year, all of you made the decision to let her go much easier ..Thank You
Virginia's Veterinary Medical Association Member
We proudly support and are members of the VVMA.
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